Most people start doing detail, it is mostly the product of the process that is described. But many do, including operations, all know the details is a picture of marketing, advertising, which runs through a lot of marketing ideas. How to make a good impression from the buyer, to love, to want to buy, then immediately orders, thus making details should have steps are: ① identify the advantages of their products; ② look at the top 10 highest-selling stores details page, each of them to write down the plate, to think about why write on here what benefits; ③ its essence to its dregs, write down the good things for product use, it is the best. Details production should at least include: ① Advantages resolve; ② Product information; ③ Why do buyers buy your product; ④ buyers show; Xi Cheng consulting, focused on providing e-commerce training and one on one counseling, consulting services Manufacturers, China's most landing electricity providers and training institutions, learn more, please search for "Xi Cheng" ⑤ test report, after-sale protection. Now is the month when the first customer service supervisor, and also learn to recognize more things, have any idea, design manager will actively cooperate with other departments has been suggested, we will help each other. I believe the team will be getting better and better. During this month, the growth of the customer service department soon. Praise of our products hovering between 4.8-4.9, truly service-oriented is our ultimate concept. Because often online learning, there are a lot of people who are interested finishing reference sharing customer reception skills, including the following, from my most non-hand, it is a collection of online articles predecessors finishing. Feel really good, there is a need to see: Sales Scenario 1: Your price is too expensive response: Do not discuss prices with the guests, the guests will always feel the price is expensive, like the value of the discussion. Put every penny when it comes to life's big buyers applications. Sales Scenario 2: I do not buy today, buy a couple of days to respond to the method: the electricity supplier different from the store, online sales activity generally have launched regular, he says over two days to buy the, late to buy back in the end there did not buy, it is not. So be sure to use a sense of urgency, so that guests prefer this product, many times small concessions can be touched their hearts. How kind of skills are more likely to deal? (1) To know how to praise the buyer, so that buyers feel that he is very smart, very powerful, very comfortable. Example: the buyer of those questions you have to explain myself very clear understanding and analysis, such as our products are very understanding and accurate calculation of the price, event information very clear understanding, then praise it, pro, you really powerful, how about we listen to a lot of buyers do not understand Oh, you can play a multiplier effect. (2) The gift of the problem, to learn appropriate under the circumstances presented buyers, they have to be considered a good cost. Allow a range of costs, all to the transaction for the purpose. Example: If buyers optimistic about the product, has to be the next single, only for gifts, the first to do is to politely decline, if it is not sending, buyers will feel that they get more benefits, as originally You can not send. If the buyer has been stressed gifts that the feed is to be sent, but must give buyers say that we are at a loss, it would not be sent, so buyers heart to balance, love the cheap Buyers it is easy to get to meet the gift link to abandon the purchase, she could go on and talk about other sellers. Shop already has a full reduction, full send and other activities should be vigorously introduced to buyers, buyers will feel suddenly more gifts to send, your impression will be better, is supposed to be sent, do not shirk, that buyers will think you are disguised, but leave a bad impression, and even affect the conversion. (3) chat often with the use of facial expressions, speech to be very smooth, chatting atmosphere is better, appropriate humor and jokes can be adjusted angry buy, easy to build trust with buyers to improve turnover and buyers evaluate the service. Aftermarket response - empathy 1) I can understand; 2) I understand your feelings; 3) I understand how you get angry, it were me I would feel the same with you; 4) Do not worry, I fully understand your feelings, we will make every effort to resolve; 5) If I came across your so much trouble, they will be your mood now; 6) happen, the inconvenience of But we should actively face is; 7) Yes, if I came across your so much trouble, I will feel very aggrieved; 8) I understand your feelings, please be assured that we will check clear give you a satisfactory answer; 9) I really can understand, please be assured that we will check clear, then get back to you; 10) "You hear it in a hurry." "You feel a little worried." "I Can to realize that you are angry, let me give you another suggestion, you are optimistic about it? "" I can feel your disappointment, I can help you is ...... "" I can feel it, the situation Dian business to you bring unnecessary trouble; 11) "If it was me, I will be very anxious ......" "I feel the same with you ......" "is very infuriating ......"; 12) Hello, for You bring so much trouble it is very sorry, if I was you, I will be very angry, you give me a few minutes to eliminate cool down time for you to talk about the reasons it; 13) You are right Yes, I agree; 14) any inconvenience very sorry, but we feel the same with you; 15) I can understand your feelings, I'll deal with you; 16), "Miss, I really understand your ... ...; 17) Yes, if I run into trouble like you, I believe there will be such a mood you are now; what's mouth was Zuitian 31) trouble you; 32) Thank you for such a good suggestion, we will up reflect, because of your suggestions, we will continue to progress; 33) (customer dissatisfaction but not prosecuted) Thank you for your understanding and support, we will continue to improve service to your satisfaction; 34) Sir, you are our old customers, and we certainly can not live up to your trust ......; 35) this gives you trouble, in fact, we are very sorry, you say we will record, and feedback to the relevant departments, We will try to avoid the problem occurs again ......; 36) Thank you for giving us this information, it will make our services better; 37) After you have resolved this problem can be confident; 38) thanks Your support for our work, we hope you will be able to continue to support us; 39) Thank you for your service to our supervision, which will allow us to do better; 40) Thank you for your support of my shop, you feedback will Become our store important references for future improvement efforts; 41) Thank you for us to reflect, we will strengthen the training, and also welcome you to our work at any time supervision; 42) Thank you reflect the problem has always been my shop very important issue, with the exception XX admissible, we also offer other channels, but also hope that if you have a better suggestion may also provide us; 43) our shop will continue to improve for the case you just reflected After hopes to improve to give you a better service; 44) allows you to generate such doubts, it allows you to get angry, really sorry; 45) Thank you for your concern and support us, we will improve as soon as possible; 46 ) your proposal is very good, I agree; 47) Thank you provide us valuable suggestions, with your customers are so honored our shop; Art 48) * Miss rejected, I can quite understand your thoughts, but very sorry, but your specific requirements, we are unable to satisfy your case I will first encounter, feedback to the relevant departments, verification and then contact you okay; 49), you said that, there is indeed some truth, If we will try to help you, you can not help your place, please understand; 50) even though we are temporarily unable immediately to deal with or resolve this matter, but I can do is ......; 51) Thank you ! to support the activities of my shop because many customers are interested in participating in, ** redeemed over / specified product no stock (sold out), please pay attention to future promotions; 52) Mr. / Ms, Thank you for your interest Follow my company XX activities, currently now we have not received the latest notice, we recommend that you first understand the shop home page, or contact us again later point; 53) Thank you for your attention, now temporarily not carried out, please You watch later; 54) Mr. / Ms, Thank you for your feedback we will do our best to improve this problem, I hope you will continue to support and monitor our work, thank you; 55) * Miss, your feelings I can understand that how you want us to help you solve it; 56) * Sir, you are our customers, as much as possible to your satisfaction, it is our job requirements, I'm sorry, you said this, there is indeed a certain The truth, if we can help you, will try, can not help your place, please understand. 

palabras clave: Taobao details page, call the essence, Xi Cheng,